Technicians have identified an issue with the Nortel Switch at Delaware Prime. Currently the system is working off the built in redundant card.
On Thursday 08/30 at 00:32 both the Delaware and Dub/Wor sides of the system wend into site trunking, however the dispatch consoles gave no indication to the dispatchers that they were disconnected.
Motorola System Support opened a
trouble case at 00:40 on the issue. It was determined the redundant card in the Nortel switch had
failed. Technicians rebooted the switch and had everything back on-line at 01:13.
Total Console outage time was
approximately 40 minutes. Field units were not impacted by this
outage other than not being able to contact a dispatcher until the communications centers switched to back up radios.
A replacement for the primary Nortel card has been ordered as a priority. A full service message will be posted when the work is complete.
