Recent Outages Diagnosed

The system outages that occurred on 12/15, 12/30 and 01/06 were caused by connectivity interruptions on the OarNET network. OarNET is the connectivity provider between the Dub/Wor side of the system and the master site located in Delaware. On each of the three nights, OarNET engineers conducted upgrades to the network that required the switches to be rebooted, causing the 8 to 9 minute outages.

OarNET routinely notified users in advance of this work, but these notices were not specifically going to the COIRS representative, but instead to agency IT employees. OarNET apologized repeatedly for the interruption and has taken steps to ensure COIRS is notified before any future outages.